Privacy Notice


We are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the data protection law.

Collection of Personal Information

We collect personal information such as your name, address, telephone numbers, email address, date of birth, video analysis, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a Physiotherapy clinic. We may collect this information through various means including online forms, in-person consultations, and medical records from other healthcare providers. We only collect information that is necessary to provide you with quality healthcare services.

Use of your Personal Information

The physiotherapist may need to share personal data with other medical professionals involved in your treatment e.g. your GP or specialist consultant. They will obtain your consent at the time to share your personal data with these parties. We may also use your personal information for administrative purposes, such as billing and scheduling appointments. We do not use your personal information for marketing purposes without your explicit consent. Disclosure of Personal Information: We may disclose your personal information to third-party service providers, such as billing and transcription services, only to the extent necessary for the purposes of providing healthcare services. We may also disclose your personal information if required by law or if we believe that it is necessary to protect your safety or the safety of others.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorised access, use, and disclosure. If you have been receiving physiotherapy, once you have been discharged, we will be required to retain your personal data for a minimum of 8 years.

Access to Personal Information

You have the right to access and review your personal information that we have collected. You also have a right of rectification, a right of erasure and a right to restrict processing. You may request a copy of your data at any time. Please make such a request in writing or by email using the contact details shown below. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill. If you believe any of the personal data we hold on you is inaccurate or incomplete; or you believe we should erase your data; or you wish us to stop storing or using your data, please contact us directly using the contact details below and any necessary changes to your data will be made promptly.

Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any significant changes to our privacy policy on our website.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the responsible person dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it. Should You Wish To Complain You can contact the ICO via their website: should you wish to make a complaint about the way we are processing your personal data.

Contact Details For Data Protection Matters

Matchpoint Lifeline Holland Road, Hurst Green, Oxted RH8 9BQ